Mian Cool Point

Registered No: I072635-5

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Enterprise-Grade Complaint Management

Submit Your Complaint with Confidence

Your satisfaction is our commitment. Our enterprise-grade complaint management system ensures every concern is addressed promptly, professionally, and with the utmost priority. We guarantee resolution tracking, executive oversight, and complete transparency.

File Complaint
99.2%
Resolution Rate
2.4H
Avg Response Time
24/7
Support Coverage
ENTERPRISE COMPLAINT PORTAL

File Your Complaint

Complete the form below to submit your complaint. Our executive team will personally oversee the resolution process and ensure timely updates.

Our Resolution Process

1

Complaint Submission

Your complaint is logged into our enterprise system with a unique tracking ID.

2

Executive Assignment

Assigned to a department executive for immediate review and priority handling.

3

Investigation & Analysis

Comprehensive investigation by our quality assurance team with root cause analysis.

4

Resolution & Follow-up

Implementation of corrective actions with continuous updates and final satisfaction confirmation.

Urgent Matters: For critical or safety-related issues, call our 24/7 emergency hotline immediately.
ENTERPRISE PROFILE

About Our Organization

A leader in HVAC and electrical solutions with a commitment to excellence and customer satisfaction.

Corporate Overview

Founded in 2005, we've grown to become a leading provider of HVAC and electrical solutions with operations across multiple states.

  • 19 Years of Excellence
  • 500+ Enterprise Clients
  • 24/7 Operations Center

Quality Assurance

Our rigorous quality control processes ensure every service meets or exceeds industry standards and customer expectations.

  • 100% Satisfaction Guarantee
  • 5-Year Service Warranty
  • Regular Quality Audits
ENTERPRISE CONTACT CHANNELS

Connect With Our Executive Team

Multiple channels for immediate assistance and executive escalation.

24/7 Emergency Hotline

For urgent matters requiring immediate attention

03004980854

Customer Success Executive

Dedicated executive support for enterprise clients

info@miancoolpoint.com

WhatsApp Business

Quick response via WhatsApp for complaints and queries

Chat on WhatsApp
Office Location

Our Main Office

Strategically located to serve our enterprise clients across Lahore.

Main Office

Address: Niazbaig Road, Thokar niazbaig, Lahore

Hours: 24/7

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ENTERPRISE FEATURES

Comprehensive Complaint Management

Our enterprise-grade system provides complete transparency and control over the complaint resolution process.

01

Executive Oversight

  • Direct executive escalation path
  • C-level dashboard monitoring
  • Priority classification system
  • SLA compliance tracking
  • Performance metrics reporting
02

Advanced Tracking

  • Real-time status updates
  • Automated escalation triggers
  • Root cause analysis
  • Trend identification
  • Historical data analytics
03

Security & Compliance

  • Enterprise-grade encryption
  • GDPR compliance
  • Audit trail logging
  • Role-based access control
  • Data retention policies